Shop Policies

Shipping & Estimated Delivery Times

All orders ship via USPS and come with tracking! Domestic orders (within the US) can usually take up to 10 days to deliver. International orders (outside the US) can usually take up to 12 weeks to deliver.

Address changes can only be made if the shipping label has not been printed. Once the label is printed and the shipping confirmation email has been sent, we are unable to reroute the order. We will have to wait until the order is sent back to our P.O. Box (see next paragraph), or contact your local post office for assistance!

Returned orders can be reshipped (customers will be responsible for reshipment fees) or can be refunded minus the shipping costs and the 10% transaction fee.

Multiple orders cannot be shipped together, including orders from Etsy and/or Patreon!

Order Processing

Order processing times (the time it takes to pack and ship out an order) typically takes 1 to 5 business days.
During major shop updates (such as new product drops), processing times may be extended to 1 to 3 weeks, as order fulfillment is handled by a very small team!

Order Cancellations

I only offer order refunds and cancellations if your order has not been shipped yet. If your order needs to be cancelled, please contact me ASAP at purrwitch@gmail.com! Please note that there is a 10% transaction fee for all cancelled orders.

Returns & Exchanges

All sales are final as we currently do not offer refunds! Please read over any item descriptions and grading guides carefully before purchasing. All of our merchandise is double checked for quality before being packaged and shipped out.

We do accept exchanges for shop items of equal or lesser value if requested within 7 days of the delivery date! Customer will be responsible for all costs related to the exchange, including shipping from us. Please contact purrwitch@gmail.com with your name and order number to request an exchange. Items must be returned in their original condition and exchanges may be determined on a case by case basis. We reserve the right to deny any exchange requests.

Damaged or Incorrect Orders

For damaged orders, please contact purrwitch@gmail.com including at least one clear, well-lit photo of the item and your full name, order number, and written description of the issue. We'll then work with you on a resolution, whether it be a refund, replacement, or instructions on how to fix the issue. In some instances, we may require that you sends us back the defective or incorrect item. If this is requested, you will not be responsible for any costs associated with the exchange or reshipment.

For incorrect orders, please follow the same procedure as above & I will send you the correct product at no additional cost!

Delayed or Missing Packages

Need help with a delayed or missing package? No worries, we've been stuck in that boat before, too!

Packages may get stuck from time to time, but will eventually make their way back into the cycle. Recently, tracking frequently may not get updated at all up to the point of delivery! If your package has been 4 weeks without delivery, please contact us so that we can help look into it with you.

Always, always check with your local post office if you're having trouble with a package. Unfortunately, once it's out of our hands we won't know any more about shipping status updates than you do. Check all around your property (including with neighbors) and if the package is still MIA, call and/or visit your local post office for more information! Sometimes they'll even be holding the package for you.

If you are still missing your order, you can also file a missing mail search request here! Please contact us if you are in need of specific shipment details to aid in a mail search request, or to update us if USPS has concluded their investigation so we can determine the next course of action.

International Customs

We are not responsible for any customs, fees, VAT, taxes, or import duties associated with outgoing orders. The recipient of the package is responsible for paying any charges incurred upon arrival. Please contact your local customs office for more information!

Forgotten Discount Codes

Unfortunately we cannot apply discount codes retroactively! If you would like, you can request to cancel your order (see Order Cancellations section) but the 10% transaction fee will still apply.

Preorders and Restocks

Orders with preorder items will ship out with in-stock items once all items are in stock! Preorder items will have estimated arrival dates in their item descriptions, but may sometimes take longer depending on manufacturing or shipping delays. I'll also update when I've received preorder items via my social media accounts!

Restocks can happen anywhere from 1~6 months depending on the item. I will do my best to keep constant stock of each item unless it is listed as retired or limited stock. Retired/Limited stock items will be listed as such in their item descriptions or will be listed in the "Last Chance!" section, and once those are sold out they will never be restocked again!

Anti-Harassment Policy & Right to Refuse Service

I and my team have the right to refuse service to any customer who exhibits unsafe or hostile behavior to us and other customers online and in-person. In this event, any outstanding orders associated with said customer will be cancelled and a ban will be implemented.